FAQ

All domestic orders are shipped via USPS and UPS and have a tracking number. Orders will be shipped out within 1-5 business days of when the order was placed.

We offer free ground shipping over $50 to the continental US unless otherwise indicated on the item. Shipping rates for orders under $50, international orders, expedited orders, and semi-custom and custom orders willl be calculated based on weight, destination, and selected shipping method.

Orders are processed and delivered Monday through Friday, excluding holidays. Once we receive your order, we start working on it right away! Please allow 1-5 business days for processing time before the order is shipped. We will email you a shipping notification as soon as your order ships out.

After your order ships, you will receive an email with shipping notification and tracking number. This will only be sent to you once your order ships and is different from your order number, which is sent to you via email right after placing your order. Please allow approximately 24-48 hours for the tracking information to update. If it has been 5+ days since your order was placed and you are still waiting on a tracking number, please contact us.

We offer international shipping across the globe for most products - simply enter your destination country during check out. Volk is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays

At Volk, we want to make sure you are happy with your order. If you have changed your mind or are unsatisfied for any reason, we happily offer U.S. returns on full priced items, excluding semi-custom and custom goods. 

Returns are accepted within 30 days of delivery for a refund on the original payment method or store credit. All sale items are final sale and may not be returned or exchanged. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to keep the receipt or proof of purchase.

To initiate a return, you can contact us at hello@wearevolk.com. Please note that returns will need to be sent to the following address:

935 S Kimball Ave, Ste 160, Southlake, TX 76092

Shipping costs will not be refunded, and you are responsible for the return postage. Returns must be postmarked within 30 days of delivery or the order may be rejected and shipped back to you.

To initiate a return, you can contact us at hello@wearevolk.com. Please note that returns will need to be sent to the following address: 935 S Kimball Ave, Ste 160, Southlake, TX 76092

If your return is accepted, we will send you instructions on how and where to send your package. You will be responsible for the cost of the return label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@wearevolk.com

Don’t worry! We will correct this immediately. If you receive the wrong item in your shipment, please email hello@wearevolk.com as soon as possible.

For international returns, please contact us at hello@wearevolk.com. We are unable to refund duties and fees paid to customs as part of the initial exchange order.

Certain type of items cannot be returned. This includes semi-custom or custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we are unable to accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Don’t worry! We will correct this immediately. Please inspect your order upon reception and email hello@wearevolk.com  immediately if the item is defective, damaged, or the wrong item, so that we can evaluate the issue and make it right.

If you would like to cancel or edit the shipping address on your order, please email us at orders@wearevolk.com as soon as possible. We will do our best to adjust your order. Please note that we are unable to cancel or modify the order once it has shipped.

Our customer service is available M-F 9am-5pm CT and we will do our best to get back to you in a timely manner. However, requests made outside of business hours cannot be guaranteed.

If you are interested in a non-wholesale bulk order, please contact us with your desired order at hello@wearevolk.com to see if we can accommodate your request. 

If you are interested in becoming a wholesale customer, please contact us at wholesale@wearevolk.com or at (817)385-6076

We would love to work with you! Please visit our wholesale page for more information or call and speak with us directly at 8173856076. You can also email wholesale@wearevolk.com.

Custom invitations are a collaborative process, where we meet face-to-face in order to create a unique design for your event only. 

On the other hand, semi-custom invitations are pre-designed by us, and therefore a lower investment. You can customize all of the text and event information, however, the design and layout itself is not customizable. We also offer multiple color offerings and additional items such as wax seals and ribbons that still make it feel personal and special for your event.

Please see our semi-custom process page Here

Please see our custom process page Here

Yes! We sell samples for each of our semi-customs so you can get a feel of our paper, colors, and quality of printing. Please visit our semi-customs page to purchase.

Our semi-customs take 6-8 weeks to design (customize with your information) and print. Please bear that in mind as you plan for your event.

We do offer rush printing, depending on our availability, for a fee. Please reach out to hello@wearevolk.com to see if this is a possibility for you.

We recommend beginning the custom design process at least 5 months prior to your event date. This allows plenty of time for us to collaborate, design, print, and assemble your invitations in time.

For weddings, we suggest sending your invitations at least 8 weeks prior to your wedding day. For save-the-dates, this can be as early as 6 months prior to your wedding day if it is a destination wedding. Keep these timelines in mind as you consider booking a custom item. If you have any questions, just email hello@wearevolk.com.

We do offer rush printing, depending on our availability, for a fee. Please reach out to hello@wearevolk.com to see if this is a possibility for you!

Yes! For custom orders, we will assemble, address, and ship out your invitations for you. We offer both printed addresses as well as calligraphy.

Yes, we definitely do! Day-of stationery is one of our favorite parts of the custom process and we would be more than happy to discuss your day-of dreams with you.